WhatsApp is reportedly working on a new feature which is now in testing right now. This feature will enable users to contact it directly within the app to get support from the company. According to the company, the company has started rolling out a new feature dubbed as ‘in-app support’ that will enable users to do just that. In-app support chat will allow users to contact and receive support within a WhatsApp chat. WhatsApp beta testers on both platforms are now seeing the option to get support from the service via this feature.
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In-App Support Chat Beta Testing
Earlier reports from WABetaInfo hinted that the company’s new in-app support feature will help users and the Meta-owned messaging app manage bug reports. Moreover, the blog site also suggested that the company’s new support feature or ‘Support Chat Threads’ will be verified. It will be end-to-end encrypted chats and they’ll be closed after the issue that they have been opened to address has been fixed.
Now, contacting the Meta-owned platform by visiting Settings > Help > Contact us now displays a message to beta testers on both platforms. It states: “We will respond to you in a WhatsApp chat”. WhatsApp contacts users via in-app support messaging through its verified account. It also carries a green tick mark to prove the message is actually from WhatsApp.
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Furthermore, this new feature once you reach will also send WhatsApp the technical and diagnostic information. This will include the model number and settings on the device WhatsApp is installed on. It will help to diagnose an issue, and users can opt-out of sharing these details with the messaging service. According to the feature tracker, in-app support chat includes your network connection details (4G LTE, 5G or Wi-Fi) as well as the version of WhatsApp and your model number.
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Meanwhile, WhatsApp is working on several other new features and updates right now. From the latest reports, the platform is already working on new animations for heart emoji on the messaging app. Although there is currently no word on when the feature will make its way to Android beta testers or when it will eventually roll out.
Sushmita Choubey
Marketer to the core, a writer from the soul. Engineer and an MBA turned budding tech writer - dabbling her hands in all genres of writing from tech to fiction. If not writing, you will always find me reading anything and everything. Otherwise, you will find me learning new languages.