Last month, OnePlus launched its flagship 12 series, which included the OnePlus 12 and OnePlus 12R. Users praised the OnePlus 12R for offering specifications such as Snapdragon 8 Gen 2 and UFS 4.0 storage at a competitive price.
Also Read: Samsung Galaxy S24 Vs OnePlus 12: Battle of Features and Performance!
However, the company is now at the centre of a controversy after users discovered the phone has UFS 3.1 storage instead of the advertised UFS 4.0. After widespread outrage, the OnePlus has admitted its mistake and issued an apology.
OnePlus 12R Confirmed To Use UFS 3.1 On All Variants
The controversy began when users on Twitter found out via benchmarking app AnTuTu that the OnePlus 12R uses slower UFS 3.1 storage on the 12GB+256GB model instead of the claimed UFS 4.0. This huge revelation outraged OnePlus 12R buyers who purchased the device, believing it was using UFS 4.0 storage.
Also Read: OnePlus 12 Vs OnePlus 12R: Which One Should You Choose?
This led OnePlus President and COO Kinder Liu to apologise for the “error” and admit its mistake. The company introduced a new software algorithm called Trinity Engine to enhance performance, which led the company to believe it was using UFS 4.0 on the OnePlus 12R.
“Due to an error, we stated that the storage enhanced by Trinity Engine would be UFS 4.0 in some variants. I can now confirm that the storage in all variants of the OnePlus 12R is still enhanced by Trinity Engine but is actually UFS 3.1” said Liu.
OnePlus President Issues Apology For “Error”
Furthermore, Liu tried to assure users that UFS 3.1 storage is the same as the one in the OnePlus 11 series and can keep applications in memory for 72 hours. He also claims the phone is certified by TUV SUD to remain fluent for 48 months.
Also Read: Here’s What Makes OnePlus 11 Outdated in 2024
“On behalf of our team, I’d like to apologise to everyone for this error. We remain hugely excited about the OnePlus 12 and OnePlus 12R and hope you’ll love your device as soon as it arrives with you. Of course, I understand that some of you who have purchased or pre-ordered a OnePlus 12R may want to discuss this further with our team, and I’d encourage you to contact our Customer Service team through the usual channels.” stated Liu.
Also Read: How To Quickly Sell Old OnePlus 11R For 30,XXX?
The OnePlus President asked customers to contact customer support for help starting February 15 as the company is still planning its next steps. It remains unclear whether the company will issue any refund or voucher to compensate users who were misled due to this “error” on its behalf.
The OnePlus 12R storage fiasco has definitely affected the credibility of OnePlus as a brand, with users on X (Formerly Twitter) starting a boycott campaign and listing the company’s previous misleading claims.
Are you looking to buy refurbished OnePlus mobile phone? Cashify offers the best deals on OnePlus devices with warranty and quality checks! Be smart and upgrade to a better smartphone experience with Cashify.
