Lately, if you have noticed that you can’t send messages on Instagram, this article is about to solve your problem in minutes. Instagram has undoubtedly gained much popularity in recent years and has become a booming platform for influencers to connect with their fans and audience. Even though Instagram keeps entertaining us with its new creative features, one of the prime features of Instagram remains its direct messaging system. It allows users to send direct messages to their favourite influencers, friends and family.
However, many users are now complaining of the frustrating problem of not being able to send messages. If you find yourself in this situation, don’t worry – we’ve got you covered with a few quick fixes.
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Probable Reason Why One Can’t Send Messages On Instagram?
Now, you may be wondering what can be the probable reasons that you are not able to send messages on Instagram to the other party. The first thing that may come to your mind when not able to send a message is that the person you are trying to text may have blocked you. However, there can be other more straightforward reasons like unstable internet connection, outdated app version, or even the server being down.
If the person has blocked you, you won’t be able to see their user name. Instead, it would appear as ‘Instagram User’. You can check that, and after you ensure the person hasn’t blocked you, you can check out these solutions to fix your problem.
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What To Do When You Can’t Send Messages On Instagram?
Now we need to see the different methods which you can use to help solve this problem. Here is the list of methods that will help you with this:
Check Your Internet Connection
Before diving into any complex troubleshooting, start with the basics. Instagram, like all social media apps, relies heavily on a stable internet connection. If your Wi-Fi or mobile data is slow or intermittent, you may experience difficulties in sending messages. To ensure you have a strong connection:
- Check your Wi-Fi signal strength or switch to a different network.
- If using mobile data, make sure you have sufficient signal strength.
- Try turning your Wi-Fi or mobile data off and then on again to refresh the connection.
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Restart The Instagram App
If you can’t send messages on Instagram, close the app and reopen it, as it will refresh the app. Any minor glitches will be resolved during that time.
Once this is done, try sending messages again. If the problem persists, proceed to the next steps.
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Update Instagram App
Outdated versions of Instagram can be buggy and may lead to various issues, including problems with sending messages. To make sure you’re using the latest version of Instagram:
- Go to your device’s app store (Google Play Store for Android, App Store for iOS).
- Search for Instagram and check if there’s an update available.
- If an update is available, click “Update.”
After updating, open Instagram and see if the issue has been resolved. If not, move on to the next solution.
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Check For Instagram Server Issues
Sometimes, the issue may be on something other than your end, but rather with Instagram’s servers. Instagram periodically experiences server outages and issues, which can disrupt the service for users worldwide. You can check for server issues on other social media platforms or where many users report problems, complaining that they can’t send messages on Instagram or the app is not functioning properly.
If the problem is widespread and due to Instagram’s servers, you will need to exercise patience and wait for Instagram’s technical team to resolve the problem on their end.
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Log Out And Log Back In
Logging out of your Instagram account and then logging back in can help reset any temporary issues:
- Go to your Instagram profile page by tapping your display pic icon in the bottom right corner of the app.
- Tap on the three horizontal lines in the top right corner.
- Scroll down and tap “Settings.”
- Scroll down again and select “Log Out.”
- After logging out, log back in with your credentials.
This process can refresh your account connection and often resolves messaging issues.
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Clear The Instagram Cache
If you’re using Instagram on an Android device, clearing the app’s cache can sometimes help with message-sending problems:
Go to your mobile’s “Settings.”
Next, go to “Apps” or “Application Manager.”
Find and select Instagram from the list of apps.
Tap on “Storage.”
Click on “Clear Cache” so that the Cache is cleared from your end.
Freeing up storage space can potentially resolve issues caused by cached data. After clearing the cache, restart the Instagram app and attempt to send messages.
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Use Instagram on Your Web Browser
You can access Instagram on your web browser, too. So, instead of using the Instagram app, you can use the alternative way to access Instagram – use it on a web browser. There is a great chance you can successfully send a message to the browser. The reason could be that the Instagram app might be facing bugs or technical glitches at that moment. So, log in with your credentials on the desktop version, and your problem will be solved.
Ensure You’re Not Banned
Sometimes, Instagram bans its users from accessing some features. You must follow all the rules/guidelines to use all the features on Instagram. If Instagram finds that your account is sending SPAM messages or someone reports you, Instagram may ban you from sending messages from 24 hours to a few days. Therefore, ensure you’ve not violated Instagram’s community guidelines. Instagram will notify you of this through an email that is linked to your Instagram account. If Instagram has banned you, wait until the ban is lifted.
Contact Instagram Support
You’ve tried all the methods discussed above, but you’re still unable to send the message on Instagram. In that case, the only option remaining is to contact the Instagram support team. Describe the issue you’re facing, and you can even attach the screenshot so that they can understand your problems better. Usually, Instagram quickly responds to such reports and resolves the issues you’re facing on time.
FAQs
Q. Can updating the Instagram app resolve my issue of ‘DM not sending’?
A. Yes, it can fix the bugs and glitches and let you send DMs successfully.
Q. Why is Instagram limiting me?
A. If you violate Instagram’s community guidelines, it can limit and suspend your account.
Q. Is there any DM limit per day for Instagram?
A. Instagram has set the DM limit to prevent users from spamming others. However, the limit has not been revealed yet. However, you can only forward messages to up to five chats at a time.
Q. How to contact Instagram for help?
A. Click on your profile icon -> on the hamburger menu, select Settings and Privacy -> Scroll down, and you’ll see More Information and Support section -> click on ‘Help’.
Conclusion
In the end, I can that you can follow this comprehensive guide if you can’t send messages on Instagram. I am sure with the help of this guide, you will be able to solve the issue and enhance your social media experience. Instagram is an amazing tool when it comes to connecting with people and the world around you. Let me know what you think of this guide in the comment section below. I would be looking forward to hear from you.
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