Refurbished Warranty Policy
(PRE-OWNED/REFURBISHED SMARTPHONES /LAPTOPS / TABLETS)
- Limited Warranty Period: The warranty period for smartphones and laptops is six (06) months, commencing from the invoice date issued by Cashify.
- No Questions Asked Return Policy:
a. e-store Orders: A 15-day refund/replacement is applicable from the date of delivery.
b. POS Orders: A 30-day replacement policy is applicable from the invoice date. - Accessories Warranty: Accessories (Adaptor, Data Cable & Battery) provided with the product hold a three (3) months warranty from the invoice date of Cashify.
- Original Purchaser Eligibility: The limited warranty extends solely to the original (first) purchaser (consumer) of the product and is not assignable or transferable.
- Warranty Services Requirement: Customers seeking warranty services must provide the original invoice with retailer name and date of purchase.
- Warranty Claim Process: To avail limited warranty coverage, consumers must register complaints through helpline number 8448797261, WhatsApp at 9330303035, email at return@cashify.in, or by reaching out to a nearby store. A pickup & drop will be organized after verifying the issue and on every Pick & drop a charge of INR 150/- shall be applicable.
- IMEI/Serial Number Validation: Consumers must provide the IMEI number/serial number of the device to establish the validity of the warranty period.
- Device Imaging Requirement: Consumers must share front, side & back images of the device before packing for pickup and may be required to showcase issues through video recording.
- Return Reason Verification: The reason for raising a return should match the issue/grade mismatch in the device; otherwise, the return request will be cancelled.
- Seal Integrity Requirement: The seal inside the device should be intact. If found tampered with at the time of receiving the returned device, no resolution will be provided.
- Limited Warranty Resolution: During the warranty period, the company may repair or replace the device. Replacement has a residual warranty period. Cashify reserves the right to repair, replace, or refund as per Company Policy.
- Damage Reporting Timeframe: For devices with damage/physical condition issues, the customer must report the issue within 24 hours of delivery alongwith un-boxing video of purchased device.
- Replacement Parts Ownership: All replaced parts, boards, or equipment become the property of the company.
- Return Packaging Requirement: Proper packaging is required to avoid physical damage during returns. Cashify reserves the right to deduct/recover money for improper packaging.
- Subcontracting of Services: Cashify may subcontract warranty services without notice to the customer.
- Agreement Completeness: This Agreement is the complete and exclusive agreement between Company and the Customer only.
- Force Majeure Clause: Cashify shall not be liable for delays caused by factors beyond its control, such as acts of God, Strikes, Governmental actions, etc.
- Governing Law and Jurisdiction: Any disputes shall be governed by the laws of India, and the courts of Gurugram – Haryana shall have exclusive jurisdiction.
- Reserved Rights: All rights are reserved with Manak Waste Management Private Limited.
- Cessation of Warranty: This Limited Warranty Agreement (the “Agreement”) is entered into by and between Manak Waste Management Private Limited (hereinafter referred to as the “Company”) and the consumer (hereinafter referred to as the “Consumer”) who purchases a product covered by this Agreement. This Agreement outlines the terms and conditions governing the limited warranty coverage provided by the Company.
Conditions for Limited Warranty Coverage Cessation:
a. Incorrect IMEI/Serial Number: Limited warranty coverage shall cease if the Consumer fails to provide the correct IMEI number/Serial Number.
b. IMEI/Serial Number Tampering: Limited warranty coverage shall cease if the product’s IMEI/Serial Number has been removed, defaced, altered, or does not match the data in our records.
c. Exclusions: Limited warranty coverage shall cease under the following conditions: mishandling, misuse, improper storage, exposure to moisture/dampness, extreme temperatures, unauthorized modifications or repair, acts of God, spill of foods or liquids, wrong adjustment to consumer controls, or any other acts beyond the control of the Company, and defects not resulting from normal wear and tear.
d. Failure to Report Defect: Limited warranty coverage shall cease if the Consumer does not report the alleged defect or malfunction during the applicable warranty period.
e. Unauthorized Accessories/Software: Limited warranty coverage shall cease if the product is used with unauthorized accessories or software not supplied or authorized by the Company.
f. Quality Check Parameters: Devices with reported issues will be subjected to the Company’s quality control parameters.
g. Performance Variations: Limited warranty coverage does not apply to performance variations arising due to the passage of time, sustained usage, climatic conditions, or the entry of extraneous particles.
h. Backup Responsibility: The Consumer must ensure the backup of user configuration,data, settings, third-party software/add-ins, etc. The Company and its authorized service centre are not responsible for restoring/re-installing/backup, as these may be lost, changed, or altered during the repair or replacement process.
i. Billing for Non-Covered Charges: The Consumer will be billed for any part and/or workmanship/labour charges not covered under this limited warranty.
j. Product Information Changes: All warranty information, product features, and
specifications are subject to change without prior notice.
k. Limitation of Liability: This limitation of liability applies to all circumstances, including damages sought, claims made under this limited warranty agreement, tort claims (including negligence and strict product liability), contract claims, or any other claim. This limitation of liability is effective even if the Consumer has advised the Company or its representative of the possibility of such damages or if such possibility was reasonably foreseeable. This limitation of liability cannot be waived or modified by any person. By accepting the product covered by this Limited Warranty Agreement, the Consumer acknowledges and agrees to abide by the terms and conditions outlined herein.
For Product & Service Support
Helpline Calling Number: 8448797261
Helpline Whatsapp Number: 9330303035
Working Hours: Monday to Sunday – 09:00 AM to 08:00 PM
Email Support: return@cashify.in
MAXIMUM LIABILITY
For refurbished device – Refund shall be applicable on invoice value of the customer Gadget as per
following scale. In case if the company is not able to provide the device after Repair or Replacement due
to any unforeseeable reasons, following depreciated amount may be refunded to the customer.
| Age of the Device (From the date of Cashify Invoice) | Reimbursement % (of the Invoice value) |
|---|---|
| Up to 15 days | 100% |
| 16 – 30 days | 97% |
| 31 – 60 days | 95% |
| 61 – 90 days | 90% |
| 91 – 120 days | 85% |
| 121 – 150 days | 80% |
| 151 – 180 days | 75% |
| 181 – 210 days | 70% |
| 211 – 240 days | 65% |
| 241 – 270 days | 60% |
| 271 – 300 days | 55% |
| >300 days | 50% |
Resolution Timelines:
A. Pickup within 02-03 (Two-Three) working days of complaint subject to warranty Policy*. Contact customer service in case of delays.
B. Resolution through stores within 07 (Seven) working days after device physical handover of device.
C. Complete process (complaint initiation to dispatch) within 15 (Fifteen) working days from complaint.
Important (For Offline)
In case of Apple smartwatches, please ensure that it is not iCloud-locked.
NOTE: Please read this warranty policy carefully before using your refurbished laptop. By using the laptop, you acknowledge that you have read, understood, and agreed to be bound by this policy. All warranty information, product features and specifications are subject to change without.