We deliver what we promise. In a rare event where you’re not satisfied with your device, we have a no-questions asked Return Policy in place for you.

1. Every refurbished device you buy comes with a 15-day return policy, applicable from the date of delivery.
2. To return your device, you must raise a request by 

1. Calling our helpline number 7290068900 or
2. Sending a “Hi” on WhatsApp at 9330303035 or
3. Dropping an email at return@cashify.in or 
4. Reaching out to a nearby store. We’ll arrange a pickup after verifying the issue. INR 150/- shall be applicable on every pickup & drop.

Things needed to process the return

1. IMEI/Serial Number Validation: This is needed to help establish the validity of the return period.
2. Device Images: You’ll need to share front, side & back images of the device before packing it for pickup. We may also require a video recording of the device.
3. Damage Reporting Timeframe: If you’re returning a device due to damage/physical condition issues, you must report the issue within 24 hours of delivery along with unboxing video of purchased device.
4. Return Reason Verification: In case the return is raised due to an issue with the device, the reason should match the issue, else, the return request shall stand cancelled.
5. Seal Integrity Requirement: The seal inside the device must be intact. We might fail to provide resolution in case any tampering is noticed at the time of receiving the returned device.
6. Return Packaging Requirement: Proper packaging is required to avoid physical damage during return transit. Cashify reserves the right to deduct/recover money for improper packaging.
7. Agreement Completeness: This Agreement is the complete and exclusive agreement between Company and the Customer only.
8. Force Majeure Clause: Cashify shall not be liable for delays caused by factors beyond its control, such as natural calamities, strikes, Governmental actions, etc.